Privacy Policy - Leela Health Care Orthopaedic Clinic
At Leela Health Care, patient trust and medical confidentiality form the bedrock of everything we do. This policy outlines how we safeguard your personal details and clinical information.
Key Takeaways in Plain English
Effective: November 2026 • Version 1.0
- Zero data selling: We never sell, rent, or trade your phone number, name, or clinical records to advertisers, marketing brokers, or third parties.
- Care-only communication: Your contact details are used strictly to schedule and confirm your appointments and follow-up clinical care.
- Strict medical confidentiality: Medical records and diagnostic scans are handled with stringent doctor-patient privilege under National Medical Commission guidelines.
1. Overview & Commitment
Leela Health Care (“the Clinic”, “we”, “us”, or “our”), located at 100 Ft Road, Banashankari 3rd Stage, Bangalore, operates under the clinical direction of Dr. Prajwal K N, MS (Orthopaedics). This Privacy Policy governs the collection, processing, and protection of information collected via our website (leelahealthcare.in), telephone inquiries, and clinical interactions.
We comply with applicable Indian privacy standards, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the ethical directives of the National Medical Commission (NMC) governing physician-patient confidentiality.
2. Information We Collect
We collect only the minimum information necessary to provide safe, personalized orthopaedic care and schedule consultations:
3. How We Use Your Data
Your data is collected on the legal basis of consent and for the purpose of medical treatment and healthcare administration:
- Scheduling, confirming, or rescheduling appointments at your preferred time.
- Communicating treatment recommendations, prescription details, and surgical follow-up care.
- Maintaining accurate healthcare records required by Indian clinical healthcare regulations.
- Answering your direct questions regarding clinic hours, directions, or procedures.
4. Medical Confidentiality
Doctor-patient confidentiality is protected by law and professional medical ethics. Dr. Prajwal K N and the clinical staff are bound by professional duty not to disclose any medical information, diagnosis, or treatment records to third parties without your explicit prior written consent, except where disclosure is strictly mandated by Indian law or court subpoena.
5. Third-Party Services
To provide convenient patient communication and directions, our website integrates select trusted third-party tools:
- WhatsApp (Meta Platforms): When you click the WhatsApp button to chat with the clinic, communications are handled in accordance with WhatsApp's end-to-end encryption and privacy policies.
- Google Maps: Embedded maps on our website allow you to plan routes to our Banashankari clinic. Interacting with Google Maps is governed by Google's Privacy Policy.
6. Data Retention & Security
We implement physical, administrative, and technical safeguards to prevent unauthorized access, loss, or alteration of patient data:
- Physical records are kept in secure, restricted clinical filing systems at the clinic premises.
- Digital consultation notes and diagnostic records are protected on password-protected systems.
- Clinical documents are retained for the statutory minimum period mandated by National Medical Commission guidelines (typically 3 years for outpatient records) or as required for ongoing patient continuity of care.
7. Your Rights under the DPDP Act
Under the Digital Personal Data Protection Act, you have rights regarding your personal data:
- Right to Access: You may request copies of the clinical records and consultation summaries created during your visits.
- Right to Correction: You may ask us to update inaccurate contact or emergency contact details.
- Right to Withdrawal of Consent: You may withdraw consent for non-statutory digital communications by contacting the clinic in writing.
8. Grievance Officer & Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your medical records, please reach out to our Grievance Officer:
Dr. Prajwal K N • Leela Health Care
Consultant Orthopaedic Surgeon & Clinic Director
Clinic Address: 7th Block, 4th Phase, 2/Y 6th Main, 100 Ft Road, opposite Popular Bajaj, Banashankari 3rd Stage, Bangalore 560085